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Business can be a tough gig and not for the faint hearted. Balancing cash flow, clients, staff and your own sanity can be a juggling act at best. How do some businesses cut through all of that and go from surviving to thriving?
First let’s explore this concept of surviving in business. It doesn’t matter if you are a start-up or been in business 10 years, you could still be surviving. We know what survival means as a human – that we have money to buy food, we have shelter over our hear and clothes to wear to keep us protected from the elements. In business survival can look a little different except for the money side. No business will survive if there is no cash-flow.
Read more here
Employee burnout costs the global economy US$300 billion annually. Jo Surkitt and Fiona Elliott show you how to solve the problem and ensure the long-term success of your business.
Beating Burnout: Solving Australia’s $12million Problem
Australia remains one of the few countries where employees prioritise their work-life balance over career progression and earning potential¹. In short, quality of life is important to us; and pushing employees too hard will result in high turnover, low productivity, poor engagement and – yep, you guessed it – burnout. Whether you have your own small business or work in a large organization.
What is Burnout?
Burnout is a recognised psychological condition caused by chronic stress. People experiencing burnout typically feel helpless, disillusioned, and unhappy². The longer it continues, the less motivated, engaged, and productive employees become³.
The Impact of Burnout
Burnout costs the global economy US$300 billion a year4. That’s a substantial sum, and here in Australia, we contribute significantly towards it.
In 2015, absenteeism and low work engagement – both common symptoms of burnout – cost the Australian economy an estimated $12 million. Which means, if your business employs between 100 and 1,000 people, burnout could be costing you as much as $100,000 a year5.
What Causes Burnout?
We all have different tolerances and, as with many health disorders, burnout affects individuals differently. A highly sensitive person (HSPs), for instance, might suffer burnout in an environment others can manage easily. Broadly speaking, there are a number of situations which have been shown to regularly result in burnout6. They include:
?Misaligned Values: Individuals who are pursuing a career at odds with their personal beliefs or values.
?Overload: Employees who are pressured to compensate for understaffing or poor performance by colleagues.
?No Control: Staff who lack autonomy in their work, are micromanaged, or who recognise but have no authority to correct procedural inefficiencies.
?Social Breakdowns: Corporate cultures that lack team spirit, where employees are unable to relate to one another or forced to compete.
Don’t confuse burnout with stress. Individuals under stress know that it is temporary; they still have control and are committed to meeting their targets. By contrast, those suffering from burnout are beyond caring. They are exhausted both mentally and emotionally, disengaged from their work, and often struggle to think creatively and identify solutions².
Performance is one of the biggest indicators of burnout, and there are four tell-tale signs6 that an individual is suffering:
Increased absenteeism is common in burned out employees, but you are more likely to see presentissim, where individuals are at work but fail to function properly.
2.Reduced Work Quality
Individuals who are not invested in the outcome of a project simply won’t perform at their best
If you’ve recently joined the team or are managing a new hire, then recognising a burned out, disengaged employee from a bog-standard, disengaged employee is all but impossible. Those suffering from burnout will be uncharacteristically quiet. They usually stop participating in meetings and often exclude themselves from team activities.
Again, spotting the naturally cynical employee from the burned out cynicist requires judgement and some knowledge of the individual. If ordinarily positive workers start to complain openly and voice unwarranted negative opinions, then it might be time to consider they may be heading towards burnout.
Preventing and Treating Employee Burnout
Burnout is a recognised mental health condition; it takes more than a week on the beach or a good night’s sleep to address it. Employers and employees need coping mechanisms, individual coaching, and stress management techniques to regain their positive outlook, manage their workload, and recover productivity. The same is true for those heading for burnout, many of whom can avoid it altogether by recognising unhealthy patterns of behaviour and adjusting their lifestyle accordingly.
A great answer to Burn Out and it’s new and exclusive to the Geelong Region
That’s where Sustain Vitality Retreats come in. Offering executives at all levels a 48-hour haven from the pressures of the corporate world, these luxury 4* wellness and inspirational retreats are designed to provide individuals with the tools they need to achieve a fulfilling work-life balance. Guests get a wonderful balance of rest, relaxation and learn a range of innovative and beneficial tools and techniques to assist in rejuvenating yourself as well as maintaining an ongoing healthy work/life integration. The weekend showcases a range of programs and sessions around Wellness, Yoga, Meditation, Qi Gong, Healthy Mind & Body and so much more, along with free time to swim, walk, exercise, reflect and relax.
These relaxing breaks in the Geelong region are guaranteed to leave you feeling refreshed, rejuvenated, and ready to take on anything the working week can throw at you. Reward your team, grab a friend or colleague, or book in alone and discover a healthier way to excel at work and home. Don’t miss your chance to take a well earned break, head to www.sustainvitality.com.au for full details.
¹The Global Recruiter, 2015. Burnout Warning: discretionary effort falls among Australian workers. GR.
²Smith et al., 2016. Burnout prevention and recovery. HelpGuide.org
³Kwang and Kim, 2009. The study on the effect of organisational member’s job burnout. Journal of Business and Economics Research. 7 (7).
4Bretland and Thorenstien, 2015. Reducing workplace burnout, the relative benefits of cardiovascular and resistance exercise. (Abstract). PeerJ.
5Lang, 2015. Opinion: the hidden cost of emotional burnout in the workplace.The Courier Mail.
6Pillay, 2015. How to protect your employees from burnout. Fast Company.
Media Release contact:
Jo Surkitt – Revitalize Lifestyle 0417 549218 email: firstname.lastname@example.org
Why is it that a business seems to think that an issue they may have can be solved by putting up a sign? There is nothing worse than approaching a retailer and being greeted with 'Shop lifters will be prosecuted' or ' No food and drink' or 'Keep children under control' To me these are all screaming keep away customers we do not want your business.
Find out about the relation between customer service and signs by reading Mark Edmond's full blog!
We’ve all been there: wake up one Monday, ready to kick off a new exercise program, eat healthier, start meditating, go to bed earlier - or a range of healthy changes. The first couple of days the momentum is high. But then maybe the weather is bad or we are unwell or other priorities get in the way and it feels like all our efforts have gone down the drain. “There’s always tomorrow or next week,” we tell ourselves.
Sound familiar? Read Health and Wellbeing Specialist, Jo Surkitt's full blog!
I believe that most businesses do not set out to give poor service, it just develops from poor culture and / or poor leadership. However there are a couple of places where the customer seems to still be taken for granted. These are places that we need to use and these businesses know that. So let me tell you about one....
Have you ever completed a SWOT Analysis for your business?
Have you ever applied it specifically to your marketing output?
For those of you that completed a commerce or marketing degree are possibly squirming at the memory of conducting a SWOT Analysis as part of your business plan assignments (ah, the sweet memories!)
This blog written by Marketing Specialist, Genevieve Claringbold, gives insight into the importance of the SWOT Analysis.
Waves are one of the most dynamic and constantly changing contexts you will ever find. They remain relatively static for large lengths of time as they cross the vast stretches of ocean, before finally building their momentum and exploding onto the shores.
Occasionally we are placed in the right place at the right time to harness and use their energy in creative and beneficial ways, not unlike surfing. At other times we can be quite unprepared for their aggressive arrival, as they rear up out of the depths and break upon us, while causing a great deal of stress and discomfort....
This week's blog post is courtesy of Seth Godin. It speaks of the difference between trying to control conditions vs learning how to best navigate them. Enjoy!
"It's tempting to invest time, money and emotion into gaining control over the future. Security guards, written policies, reinforced concrete—there are countless ways we can enforce our control over nature, random events and fellow humans.
The problem is that while the first round of control pays huge dividends (keeping rabbits out the yard is a good way to make your garden grow), over time more control creates brittleness. The Maginot Line didn't hold up very well, and the hundred-year floodwalls don't work in face of a thousand-year flood.
The alternative is to invest in resilience, to build systems that can handle (or even thrive) when the unforeseen happens.
In one case, you can say, "when the roads are smooth, when you read the instructions, when conditions are ideal, this is the very best solution."
In the other case, you can say, "if people don't read the rider, if the unexpected happens, if there's a surprise attack, we won't be perfect, but it'll work better than any other alternative, which is a pretty good plan."
This week's blog is courtesy of Jo Surkitt, owner and director of Revitalize Corporate Wellness. Having worked in the wellness industry for over 14 years, Jo is passionate about sharing her wisdom and helping people take control of their health.
Got a twinge in your neck? Sore shoulders? Stress headache? Well, it could all be down to that nifty little gadget in your hand (the one you rarely put down). That's right, your phone could be responsible for more than a newsfeed full of selfies and your busy social life. It could be curving your spine, tilting your head and damaging your shoulders. In actual fact, it might be destroying your body and causing harm that will long outlive even the most flattering selfie, especially if you're not paying attention to your posture while you're texting your mates or surfing the Net.
This week's blog is courtesy of Peter Holliday. Delving into the concept of a 21st century leader, this blog is a must read!
Have you ever wondered why all of a sudden collaboration is so important?
As the rate of change has increased dramatically over the last 20 years, so has the complexity of nearly all leadership and management roles and their associated task demands. Managers and leaders now have more moving parts than ever. Put simply complexity breed’s vulnerability.
Until now the nature of change has kept pace with the generational cycle. A university degree in the past would adequately qualify you for your entire working life. Now the value of a piece of knowledge has shortened dramatically.
This week's blog post is courtesy of Jem Switajewski.
There are many attributes and character traits that lend themselves well to leadership. There are different leadership styles that are effective. There are only a few abilities that set great leaders apart from the pack, and stand them out as truly inspirational and creative.
One of these is the ability to ‘lead with a servant’s heart’. This means the ability to innovate, process, respond, act and behave with the organisations people, mission, vision and values at the forefront. This is easier said than done.
So your boss has asked you to go to an event and network … meet some new people … create some new business … make a new contact or two. You freeze. You hate meeting new people. What are you going to say? What if they ask you a question you can’t answer?
In this week's blog, S3's Trainer and networking aficionado Les Watson provides some tips and strategies to help you move through your fears and become a superstar networker.
There is an ancient and well-kept secret to happiness which is fundamental to good mental health. To be a master at this particular art, one must be able to see that every statement, action and reaction of another human being is the sum result of their total life experience to date. In other words, the majority of people in our world say and do what they do from their own set of fears, conclusions, defenses and attempts to survive.
So what is this secret to happiness?
What you think about and thank about you bring about.
Whilst we cannot always control the conditions and circumstances around us, we can control how we respond and/or react to those conditions or circumstances. We can do this by focussing our attention in the direction of what we want.
Deliberately choosing what we focus on is empowering.
Find out more by reading this week's blog
Ever find yourself getting stuck?
We all procrastinate at one time or another don’t we. What sort of tasks are you currently avoiding?
What is really at the heart of procrastination?
Find out here
Setting Goals that Stick!
Goal-setting might sound simple but a significant amount of research has gone into identifying the most effective ways to set goals in order to achieve the best outcomes. You can find an immense amount of literature outlining various goal-setting theories.
In this blog article S3's Trainer & Coach Melanie Kearsey will focus on two popular, simple goal-setting concepts that are widely used and accepted.
Want to set goals that stick? Then you need to read this.
Hop to it!
The colder months are close and it’s time for us to take charge of our own health and wellness. Let’s kickstart the winter and allow ourselves to be our most healthiest and creative self.
So here you are: 20 Days of Wellness.
Take the challenge and use these tips in your day to day life. They all create a healthy mind, body and soul in a simple, fun and effective way. So let’s jump on board and hop to it!
Click here to find out all about it
How Emotionally Intelligent Are You?
Emotional intelligence (EI or EQ) is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they're feeling, what their emotions mean, and how these emotions can affect other people.
In all walks of life, EQ is the key to success.
Find out more about EQ and why it is so important.
Giving feedback is a crucial component of managing performance. This means regularly giving constructive feedback, not just once a year in a formal performance review.
Imagine if an AFL Coach or Captain only spoke once a year with their football players to provide feedback? How useful would that be? How could players identify what they were doing well and not so well in order to change or improve throughout the year?
There is an art to giving feedback effectively...
Click here to read more
Want or Should?
Have you ever considered the difference between motivation and inspiration?
We are often compelled to do something or set ourselves objectives based on things we think we should be doing. We do this so subconsciously that often we do not even realize the true reason for our action.
Let’s explore the difference between the two perspectives and how they inform our lives.
I hate the word boss. Don’t even get me started on “CEO.” These titles are probably causing more harm in the workplace than we realize, and it’s time for a change. Thankfully, we needn’t look any further than the sports world to find a much better alternative: Coach.
Where to from here?
As an individual faced with the prospect of finding a new job you may be feeling a mixture of emotions; fear, trepidation, stress, sadness, or possibly excitement and enthusiasm. A change in your employment brings about different reactions from different people and everyone’s journey is unique.
Many people lament the fact that they are yet to find their "true calling", their career path divinely intended for them. Is there such a thing?
If you’ve been cruising the information superhighway of late (possibly daily!), then you’ve most likely come across some websites (other than the usual social distractions) that you immediately engage with, or instantly bounce right away from.
So, what makes a website sticky?
S3 Business Solutions
Call: 03 5261 6237